Service

KTS is fully equipped with the necessary equipment and materials to provide the proper documentation, test results upon completion of the move, add or change.

Customers with KTS are provided with a specific email address for follow-up and on-going support, in which our technicians and management staff have Blackberry's in order to have real time support. Our goal is to provide our customers with a comprehensive support program tailored to fit their needs, which will cover all system changes, warranty items and non-warranty items.

On site maintenance hours fare from 8:00am to 5:00pm EST – Monday through Friday, excluding holidays. All field support will be dispatched and coordinated from our Florida office.

KTS will work with customers to develop an hourly rate schedule and response format to meet their specific needs and environments. Schedules include either full or part time support programs. Schedules for emergency response can also be generated with the customer in order to meet their critical needs.